Karstrom Zhang Jing customer first service first

2022-07-22
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As a customer manager, the most important thing is attitude and professionalism. Treat customers with a persistent belief and never give up until you succeed

Zhang Jing

South China regional manager of kastron (Shanghai) art home Co., Ltd.

entered the company in October 2010

personal work perception

in my opinion, as a customer manager, the most important thing is attitude and professionalism. Treat customers with a persistent belief and never give up until you succeed. When dealing with majors, we should strive for perfection. We sell brand products, but also sell ourselves. Personal professionalism directly affects customers' cognition of the company and brand in the whole sales process. Therefore, how to better serve customers, help customers solve problems, and how to "sell" brand value has always been my constant goal

post experience sharing

sales is not only a kind of business, but also a kind of communication. In communicating with customers, I always maintain a good friend relationship. Only based on equal status, customers will trust me and even take the initiative to help me complete the project. Therefore, "honesty" is my first principle to treat customers

sales is not only a behavior, but also a process. In the process of contact with customers, the quality of service attitude, whether to solve problems for customers in time, and whether to follow up the current situation of customers directly affect the customers' evaluation of me and the company. What customers buy is not only a product, but also a service. Therefore, in the process of following up with customers, I will be timely aware of the needs of customers and actively follow up

from the perspective of customers, think about problems from the standpoint of customers. Let the customer realize my sincerity, let him feel that buying our products can not only solve the current problems, but also bring him more benefits and longer-term development. Let the customer believe that the enterprise will grow with him, "consensus" and "identity" are very important

compared with "sales skills", if a salesperson can be honest, insist on good service and focus on customer needs, then "sales" is not difficult

expectations for individuals and the company industry

in the past few years, I have gained a lot, experienced too many developments and changes, and also witnessed the growth of carstrom into a brand with national influence in the industry step by step. In the future work, I will continue to be the "leader" of the team, bring the high-quality products and all-round support and services of kastron to more customers, and contribute my maximum value to kastron. At the same time, I believe that the company will also adhere to the concept of "customer first, service first", constantly improve product quality and customer service level, so that consumers can truly feel the brand value of the enterprise

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